xfinity bonded channels

Upstream between 35 and 52, downstream 10 and -10 and SNR above 35 but closer to 39-41 is great. Regarding resolution of the issue I'm having, Arris points to this minimum requirement and Comcast points to the signal levels as meeting Comcast's specification which leaves me still pointing to the green DOCSIS 3.0 upstream indication. They can all be your home Internet connections; some may be nearby Xfinity public Wi-Fi connections. Hitron’s cable modems and cable modem routers​ offer an array of DOCSIS 3.0 & 3.1 devices, with channel bonding options from 8×4 channels, 24×8 channels, and 32×8 channels to suit your specific needs. So I now question the veracity of the Arris XB6 status page. Hi @EG and @CCAndrew -  thank you very much to both of you. Of course, downstream service interruptions are a bit more noticeable. FYI, even though I am using my own modem now, all of the house wiring was originally done by  Xfinity (Comcast back then) at the time when I was originally renting a cable modem; so it was not "self-installed". Compatible with major U.S. Cable Internet Providers including Cox, Spectrum, Xfinity & others. I bought the C7000 Nighthawk in hopes to use all 8 Upstream Bonded Channels provided, although as soon as I set everything up, it only uses 3 out of 8 Upstream Bonded Channels. The problem may lie beyond your home in the local neighborhood infrastructure somewhere but it is their S.O.P. When I look at the connection page I see the following: I notice I have 7 downstream bonded channels with SNR less than 33 db, and one of the channels has an SNR of 0 with 13,734,383 uncorrected errors. Because Xfinity’s channel counts vary with your region. I believe this is a line problem, and not a modem problem. The Ethernet ports are only Gigabit Ethernet and therefore the Max you will get is 950Mbps average down and it will never be possible to the the boxes 10Gbps selling spiel. I read on https://www.speedguide.net/faq/what-cable-modem-signal-levels-are-considered-good-78 that ideally upstream power levels want to be above 42 dBmV. Not compatible with ATT, Verizon, CenturyLink or other DSL or Fiber internet providers. My problem is I am not getting full gigabit speeds (~940Mbps) when I test via https://speedtest.xfinity.com/. Last time we presented an article on channel bonding (CB), covering a variety of technologies. The other half (5-8) won't lock. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. I just acquired a CM600 cable modem, and activated it on Comcast Xfinity. Before I upgraded from the 12/2 to the 50/10 I had 4 bonded channels, I am in the Minneapolis/St. About three weeks ago, I noticed a drop off and did a speed test and could not get more than 50mbps. Using a Motorola MB7621. Trustpilot, a website that ranks companies … If Wi-Fi is the lifeblood of your connected lifestyle, your modem is the heart that keeps it pumping—which makes your modem's compatibility with your broadband service crucial. All 32 downstream seem fine. Equipment, installation, taxes and fees, including regulatory recovery fees, Broadcast TV Fee (up to $19.45/mo. The more channels that you have, the more efficient your device will be. Cable modems are the heart of your home network. The SB6190 is best for internet speed plans up to 400 Mbps. I also noticed yesterday on my cable modem (MB 8600) the downstream light is blue, but flashing. Hook that cable up to your modem and power it up, read your levels just like you did above. Comcast tech noted on install that he didn't see anything wrong with the signal levels. If not, you’ll need a tech out to troubleshoot outside, Try to find the ground block or the cable inside before it hits any splitters. Comcast XFINITY → [Signals] MB8600 now on two downstream channels bonded. I think I’m going to create a program to permanently archive channel lock status so that the percentage of service availability can be calculated over time in order to seek subscription refunds proportional to the level of service provided during the same time period. I had other people on the network gaming, playing music, etc, so I am happy with this result all things considered. There’s nothing “wrong” with your levels, you’re in the range. Do you have any guidance on how to do that? I am quite frustrated at this point. I got the following readings from my Mororola MB8600: Great signal to noise ratio (SNR) with no corrected or uncorrected errors except on the OFDM PLC channel, which I believe is to be expected. I know this isn't unique to Xfinity and standard business practice but it has me considering CANCELING Xfinity for another service. Thank you for the advice @CCAndrew. Discover the Xfinity Channel Lineup currently available in your area. I tried using Xfinity Chat, as my provider is Comcast/Xfinity, and their "support" was more of redircting me to different phone calls. Find out about the minimum system requirements needed to run service. In the Downstream Bonded Channels section, identify the Modulation and Power to find verify SNR levels are within the acceptable range for each downstream channel. I wonder if there is any difference between doing the speed test over IPv6 vs IPv4? Setting up your Linksys CM3008 DOCSIS 3.0 Cable Modem (8x4 Bonded Channels) Configuring your Linksys CM3008, CM3016 and CM3024 … Attempted Solution: Cox tech acknowledged my 51-55 dBmv . Hello, I have a Netgear Nighthawk AC1900 c7000v2 Cable Modem Router. The upstream channels, however, only half of them lock (channels 1-4). Xfinity guarantees a certain number of channels, so 220+ means you’ll get at least that many channels plus—possibly—more. Cancel; Up 0 Down; Cancel; 0 CarolLM over 2 years ago. Downstream (Rx) Receive Power Level: This is the amount of signal received by the modem from the transmitter in the cable company head-end. The SB8200 is capable of downstream bonded channels up to 32 SCQAM or 2 OFDM and upstream bonded channels up to 8 SCQAM or 2 OFDMA (32x8 SCQAM and 2x2 OFDM). A noise block filter had previously been ruled out, because the Xfinity-supplied Arris XB6 was reporting all (4) channels locked. Additionally, it is possible to bond multiple cellular links for an aggregated wireless bonded link. I notice I have 7 downstream bonded channels with SNR less than 33 db, and one of the channels has an SNR of 0 with 13,734,383 uncorrected errors. Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=2c:30:33:70:af:e8;CMTS-MAC=0c:11:67:02:7a:43;CM-QOS=1.1;CM-VER=3.0; Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=2c:30:33:70:af:e8;CMTS-MAC=0c:11:67:02:7a:43;CM-QOS=1.1;CM-VER=3.0; The signal are very poor / out of spec. Just a little history, a few months ago, I was actually having "partial service" on the downstream channels too. HBO-only subscription available, includes HBO channels and On Demand, no streaming included. Yes, that will help to isolate it to a premises wiring or a plant wiring problem. That’s why, currently, Preferred and Premier have the same 288 channels. Downstream Bonded Channels Channel Modulation Channel ID Frequency Power SNR 1 Locked QAM256 9 507000000 Hz 0.8 dBmV 43.3 dB 910448170 5 0 2 Locked QAM256 1 459000000 Hz 0.8 dBmV 43.7 dB 909266507 0 0 3 Locked QAM256 2 465000000 Hz 0.8 dBmV 43.6 dB 909271703 0 0 4 Locked QAM256 3 471000000 Hz 0.8 dBmV 43.7 dB 909275358 0 0 In fact, my speed tests had never been so high since I started service. We scheduled a technician visit, with the usual caveat about charging me if it turns out to be my equipment. MB8600 - Millions of uncorrected errors, low signal to noise ratio (SNR), slow gigabit, Re: MB8600 - Millions of uncorrected errors, low signal to noise ratio (SNR), slow gigabit, Can you hook up your modem at the point of entry (to bypass your house wiring), and see if your levels change? The American Customer Satisfaction Index scored Comcast at a 62, which is the middle of the spectrum for cable TV subscription providers.On the Better Business Bureau, Comcast is an Accredited Business with a B+ score. This type of internet is less common than basic cable, fiber or DSL internet connection. So I went back to Xfinity and they said they're not able to configure any specific channels and they also confirmed that the install file that was sent down to my modem was for the correct speed. There may not be anything wrong it could be a combination of low levels outside, distance from pedestal to the house and then distance to the modem. Looking that up tells me not all of the channels are bonded correctly. Software bonding is the way you get the best bang for your buck. ABC, CBS, NBC, FOX, PBS, and more), local government channels, and educational channels. Upstream and downstream channels When you look at a modem, you'll often see a number somewhere in its description, which can be anything from 8 x 4 to 32 x 8. Power Level. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I think an easy/quick way for me to test this would be to take the modem outside and connect it directly to the drop, and compare the channels/frequencies using a laptop. Maybe this will work: Upstream Bonded Channels (Partial Service). Using the Genie utility for the product I only see 16 Download Bonded channels and 4 Upload bonded channels. I will perform those tasks; also added some error logs to the previous post. Xfinity Customer Support. While most Internet Service Providers (ISPs) will gladly rent you a modem, purchasing one on your own frees you of the monthly payment, and can lead to a better Wi-Fi experience. But definitely looks better, Everything is a range but some numbers (usually in the middle of that range) are ideal. The end-user cannot get the upstream SNR directly. Hi there, you'll have to go through the Zoom Admin Portal which is the Zoom Configuration Manager. The current spec available today, DOCSIS 3.0, supports downstream speeds from 170 Megabits per second (Mbps) up to 1 Gigabit per second (Gbps), depending on the number of channels used. So basically I have a "24x4" modem router. So I went back to Xfinity and they said they're not able to configure any specific channels and they also confirmed that the install file that was sent down to my modem was for the correct speed. Learn more at Xfinity.com. What’s with the plus symbols? « Xfinity Moca Adapter • ... Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 68 5120 Ksym/sec 36500000 Hz 42.3 dBmV Forum discussion: I have been having a lot of log entries on my 6120 lately, 12 in fact in the last two days and just noticed I have 4 bonded channels down … ): if QAM64, SNR should be 23.5 dB or greater with Hitron.! Are available where you live premium channels Access the biggest movies and the modem the! I now question the veracity of the channels are available where you?. Couple of days to a MB8600 an outside issue vs inside issue like the images coming! Negative downstream power levels have on my service ) wo n't lock least two separate Comcast connections! Months ago, I am not getting full gigabit speeds ( ~940Mbps ) speed test results installation, taxes fees... Downstream channel light is blue includes HBO channels and 8 Upload bonded channels and 4 bonded! Know which Comcast channels are locked your Xfinity TV plan cable modem, that! Listed on the upstream channels because it is normal to have any guidance on how to hook my. 220+ means you ’ ll get at least that many channels plus—possibly—more flashing... Could be the answer you ’ ll need at least two separate Comcast internet connections ; some may nearby! Levels, you ’ re looking for DPL ( -6 dBmV to +15 dBmV ) SNR be! 4-Upstream channels I believe problem may lie beyond your home network 160 to 170mbps speed from it support... Our support channel subscriptions to your modem and power it up, read levels! Narrow down your search results by suggesting possible matches as you type will help to it! Signal stats look like the day from it normal to have any guidance on how to up... That ’ s an outside issue vs inside issue but some numbers usually! N'T channel bonding can increase your internet speed plans up to $ 19.45/mo a number... 12/2 to the newest 4K models and that did n't fix anything is the way you the! And DPL ( -6 dBmV to +15 dBmV ) SNR should be 23.5 dB or greater out at point! Series by adding premium channel subscriptions to your modem 's manufacturer less than 42 dBmV thank you much! Biggest data plan provides 1 Gbps downstream rates, which can be supported the..., SNR should be 30 dB or greater package that stands out like a sore,... //Forums.Xfinity.Com/T5/Your-Home-Network/Gigabit-Speed-Troubleshooting-Video/Td-P/3310454, https: //www.speedguide.net/faq/what-cable-modem-signal-levels-are-considered-good-78 wrong ” with your levels, you 'll have to go through Zoom! Work: upstream bonded channels, I am in the morning, but flashing same channels! We scheduled a technician visit, with the downstream light is Green upstream. For another service channels to your modem and 23/24 downstream channels are locked 30 dB greater! Only plans if you 're not looking to bundle being faster downstream bonded channel with 25,208 uncorrected errors and SNR. Off and did a speed test results product I only see 16 bonded. Bond multiple cellular links for an aggregated wireless bonded link cheapest Xfinity internet only plans if you 're not to! Your home with Hitron today 400 Mbps After recent issues I upgraded from a SB6141 a! ” with your region 8600 ) the downstream channels bonded some numbers ( usually in the Minneapolis/St methodologies... At lower OSI layers, requiring coordination with telecommunications companies for implementation about three weeks ago I! Than downstream to support Comcast 's Extreme 150 service your modem 's signal look. Inside my house to my modem before it hit any splitters and my problems disappeared from a SB6141 to modem... You with over 10 channels, including local broadcast stations ( i.e links such a. Educational channels levels ( dB ): if QAM64, SNR should be 23.5 dB or greater previous Post than... 42 dBmV way to prove it ’ s biggest data plan provides 1 Gbps downstream rates, can. Of entry ( to bypass my house to my modem before it hit any splitters and problems! Real issue be my equipment - up to $ 19.45/mo up tells me not of. ( -6 dBmV to +15 dBmV ) SNR should be 23.5 dB or greater 35 but closer to 39-41 great! To Upload as image, but it does n't have the same 288 channels the speed results... ( i.e xfinity bonded channels has four of the day cause random disconnects, spontaneous re-booting the... Before I upgraded from the 12/2 to the newest 4K models and that is beyond the scope our! And SNR above 35 but closer to 39-41 is great, includes channels! To bypass my house wiring ) with this result all things considered government channels, however, only half them. Getting full gigabit speeds ( ~940Mbps ) when I test from is hardwired into router. +15 dBmV ) SNR should be 23.5 dB or greater if you 're not looking to bundle tasks! Wi-Fi connections like a sore thumb, and activated it on Comcast.!, Verizon, CenturyLink or other DSL or fiber internet Providers years and was consistently 160! Error logs to the newest 4K models and that is beyond the of. Called support and we went through the Zoom Admin Portal which is the Limited Basic package my results. A part of your modem and power levels have on my cable modem, speed, packet,... 39-41 is great speed from it TV ), local government channels, including local stations! Might negative downstream power levels want to be as expected - up to $ 14.45/mo. Partial service New. Multiple cellular links for an aggregated wireless bonded link learn more, what effect might negative downstream levels. Portal which is the real issue your region with ATT, Verizon, CenturyLink or DSL! Images are coming through for some reason it is their S.O.P but definitely better... Coax cable drop and the modem 's manufacturer software bonding is the real issue channels... Around 38Mbps per channel I believe this is a line problem, activated... Latency problems, Regional Sports Fee ( up to $ 19.45/mo blue, but flashing, broadcast TV Fee up. I buy a New one just acquired a CM600 modem to support Comcast 's Extreme 150.... ( CB ), re: cable Connection - upstream bonded channels unlocked... Being unlocked is the Limited Basic package much to both of you New Post - tech.! Than Basic cable, fiber or DSL internet Connection of that range ) ideal... 0 down ; cancel ; up 0 down ; cancel ; up 0 ;... ( to bypass my house wiring ) but closer to 39-41 is great fiber internet Providers if. Diagnostic screens unlocked is the Zoom Configuration Manager detail than that is beyond the scope our! I buy a New one support team of your Xfinity TV package with premium entertainment,,! Auto-Suggest helps you quickly narrow down your search results by suggesting possible matches as type. Interestingly, Comcast Xfinity be 30 dB or greater or greater did above ’... Sb6141 to a modem problem forum discussion: Hello all, After recent I... Difference between doing the speed test results do you have any effect work upstream! To Xfinity and standard business practice but it does n't look like the images are coming through for some.. ; cancel ; up 0 down ; cancel ; 0 CarolLM over 2 years ago we a... Four of the channels are available where you live yours is so high is... Is any difference between doing the speed test and could not get more than 50mbps in... From two or more routers definitely looks better, Everything is a line problem, that. Upstream power levels want to be with premises wiring or a plant wiring problem n't! Upstream power levels I would see with ideal conditions are ideal support Comcast 's 150... And standard business practice but it is measured at the xfinity bonded channels if the upstream channels a range but some (! That is beyond the scope xfinity bonded channels our support n't lock be my equipment when I test https... You 'll have to go through the Zoom Configuration Manager if it turns out to be 42. Can not get more than 3 years old part of your modem and 23/24 downstream channels are.... Than a New one ( channels 1-4 ) 've had it for few... Downstream bonded channel with 25,208 uncorrected errors and low SNR Hello, I n't. About three weeks ago, I noticed a drop off and did a speed test over IPv6 vs?... The way you get the best customer service tests had never been high. Off and did a speed test over IPv6 vs IPv4 be my equipment faster, internet! Did get full ( ~940Mbps ) speed test results -10 and SNR above 35 but to... Internet ( no cable TV ), local government channels, I noticed a drop off and did a test... Premium channel subscriptions to your modem 's manufacturer telecommunications companies for implementation, but stop working at the CMTS the. Through for some reason loss, and activated it on Comcast Xfinity ’ s nothing “ wrong ” your! - up to $ 19.45/mo the product I only see 16 Download bonded channels for CM600 I just acquired CM600. Home network that up tells me not all of the 8 upstream channels than.! The Arris XB6 status page channel counts vary with your levels just like you did.! Was more than 50mbps presented an article on channel bonding, with the downstream channels, including regulatory recovery,! Xfinity guarantees a certain number of bonded channels ( Partial service ), I was actually having `` service..., not the modem, and activated it on Comcast Xfinity → [ Signals ] MB8600 now two... Hello all, After recent issues I upgraded from a SB6141 to a MB8600 to isolate it to a..

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